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Walmart SWOT Analysis (2024)

Walmart SWOT Analysis (2024)


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Did you know that Walmart is the largest retailer in the world, with a market leadership that reaches every corner of the globe? The sheer scale and impact of this retail powerhouse cannot be understated. From its competitive pricing to its efficient supply chain, Walmart has revolutionized the retail industry and reshaped consumer expectations.

But what sets Walmart apart from its competitors? How has it managed to maintain its global presence and market dominance? In this article, we will conduct a comprehensive SWOT analysis of Walmart, delving into its strengths, weaknesses, opportunities, and threats. By examining these key factors, we can gain a deeper understanding of Walmart’s position in the market and its potential for future success.

Key Takeaways

  • Walmart’s market leadership and global presence make it the largest retailer in the world.
  • The company’s competitive pricing and efficient supply chain contribute to its success.
  • Walmart’s strengths include strong brand recognition, diverse revenue streams, and efficient supply chain management.
  • Some of Walmart’s weaknesses include employee treatment issues and operating with thin profit margins.
  • Opportunities for Walmart include global expansion, strategic alliances, and e-commerce growth.

About Walmart

Founded in 1962 by Sam Walton and his brother, Walmart is an American multinational retail company that has grown to become one of the largest retailers in the world. With its headquarters based in Bentonville, Arkansas, Walmart operates hypermarkets that combine the convenience of supermarkets with the variety of department stores.

Walmart’s history as an american multinational retail company spans over several decades, during which it has revolutionized the retail industry with its innovative business strategies and customer-centric approach. Today, Walmart is a household name synonymous with quality products, competitive prices, and a wide range of offerings.

As a testament to its success, Walmart now boasts a global presence with numerous hypermarkets worldwide, serving millions of customers every day. The company’s commitment to providing value and convenience has made it an industry leader and a preferred destination for consumers seeking a diverse shopping experience.

Walmart’s commitment to its customers and its dedication to providing affordable products can be traced back to its humble beginnings. The company’s founder, Sam Walton, had a vision to make shopping more accessible and affordable for everyday Americans. This vision drove the expansion and growth of Walmart, enabling it to become the retail powerhouse it is today.

With its hypermarkets offering an extensive range of products, Walmart caters to the diverse needs of its customer base. From groceries and household essentials to electronics and clothing, Walmart’s hypermarkets provide a one-stop shopping experience for all. The combination of convenience, variety, and affordability has made Walmart a go-to destination for millions of shoppers.

Key Features of Walmart:

  • Headquarters: Bentonville, Arkansas
  • Founders: Sam Walton and his brother
  • Hypermarkets: Combines supermarkets and department stores

With its rich history, global presence, and commitment to customer satisfaction, Walmart continues to shape the retail industry and redefine the shopping experience for consumers worldwide.

Walmart’s Strengths

At Walmart, we are proud of our numerous strengths that have contributed to our success as a leading retailer. These strengths play a crucial role in our ability to serve our customers and remain a prominent player in the market.

Strong Brand Recognition

One of our key strengths is our strong brand recognition. Walmart is known worldwide for our commitment to offering quality products at affordable prices. Our logo and name have become synonymous with value and trust, making us a go-to destination for millions of customers.

Efficient Supply Chain Management

Another significant strength that sets us apart is our efficient supply chain management. We have perfected the art of managing and delivering products in a timely manner. Our sophisticated systems and streamlined processes enable us to offer a wide range of high-quality products at competitive prices, ensuring customer satisfaction.

Diverse Revenue Streams

Walmart’s diversified revenue streams contribute to our stability and flexibility as a company. Aside from our core retail operations, we have expanded into multiple industries, such as healthcare services and financial services, to ensure a diverse portfolio. This diversification helps us weather changes in the market and optimize revenue generation.

“Our strong brand recognition, efficient supply chain management, and diverse revenue streams are three critical factors that position us for continued success and growth in the retail industry.”

To illustrate the significance of our strengths, take a look at the following table:

Strengths Description
Strong Brand Recognition Walmart is recognized globally for its affordable prices and wide range of products.
Efficient Supply Chain Management Our streamlined supply chain enables us to deliver products at competitive prices.
Diverse Revenue Streams Walmart’s expansion into various industries provides stability and flexibility.

Source: Walmart Internal Data

As the table demonstrates, our strengths encompass our strong brand recognition, efficient supply chain management, and diverse revenue streams. These factors collectively contribute to our market leadership and are a testament to our commitment to delivering quality and value to our customers.

With our strong brand recognition, efficient supply chain management, and diverse revenue streams, Walmart is well-positioned for continued success and growth. These strengths enable us to meet the ever-changing needs of our customers and adapt to the evolving retail landscape.

Brand Recognition

One of the greatest strengths of Walmart is its brand recognition. The company’s logo, slogan, and other symbols of its brand identity are easily recognized and synonymous with low prices and convenience. When customers see the famous Walmart logo, they instantly associate it with value for money and a wide range of products.

Walmart’s logo showcases simplicity and consistency, with bold lettering and a vibrant color scheme. The logo is straightforward, ensuring that it is easily recognizable across different mediums and locations. It represents the company’s commitment to providing customers with affordable products in a convenient shopping experience. The recognition of the Walmart brand extends beyond its logo and includes the iconic smiley face symbol, which has become a familiar sight to shoppers.

Additionally, Walmart’s slogan, “Save Money. Live Better.”, resonates with consumers and reinforces the brand promise of offering competitive prices and quality products. The slogan reflects the value proposition Walmart provides to its customers, highlighting the benefits of saving money while enhancing their overall quality of life.

Customer service is another aspect that contributes to Walmart’s brand recognition. The company prioritizes exceptional customer service, ensuring that every customer feels valued and supported throughout their shopping journey. From friendly and knowledgeable associates to hassle-free returns and exchanges, Walmart goes the extra mile to provide a positive and convenient customer experience.

The Power of Convenience

In addition to its logo, slogan, and customer service, Walmart’s brand recognition is further enhanced by its commitment to convenience. The company understands that consumers value convenience and strives to meet their needs through various initiatives.

  1. At Walmart, customers can find everything they need in one place. The convenience of shopping for groceries, household essentials, electronics, and more under one roof saves customers time and effort.
  2. With thousands of stores across the United States, Walmart offers widespread accessibility. Customers can easily find a Walmart location near them, making it convenient to shop whenever they need.
  3. Additionally, Walmart has invested in its e-commerce platform, allowing customers to shop online and enjoy the convenience of home delivery or in-store pickup. This omnichannel approach provides flexibility and convenience, catering to the preferences of a diverse customer base.

Ultimately, Walmart’s brand recognition is a testament to its commitment to providing customers with affordable prices, a wide selection of products, excellent customer service, and convenient shopping options. Through its logo, slogan, and focus on convenience, Walmart has become a trusted name in the retail industry.

Supply Chain Management

Efficient supply chain management is a critical strength for Walmart. Our centralized distribution system, supported by technology and data analytics, allows us to effectively manage inventory and transportation. By streamlining our supply chain operations, we ensure that our products are available to customers in a timely manner.

At Walmart, we understand the importance of building strong relationships with our suppliers. These partnerships enable us to negotiate better prices, ensuring that we can offer our customers competitive pricing. Additionally, our strong supplier relationships allow us to quickly respond to changes in customer demand, ensuring that we can adapt and meet the needs of our shoppers.

With the help of technology and data analytics, we optimize our inventory management, transportation, and logistics. By leveraging data, we can accurately forecast demand, minimize stockouts, and reduce unnecessary costs. This ensures that we have the right products, in the right quantities, in the right locations.

“Our centralized distribution system, supported by technology and data analytics, allows us to effectively manage inventory and transportation.”

– Walmart

In addition to technology, we also prioritize sustainability and ethical sourcing in our supply chain. We work closely with our suppliers to ensure that our products are sourced responsibly, reducing our environmental impact and promoting fair labor practices.

Our commitment to supply chain management has played a significant role in our success as a leading retailer. By continuously improving our processes and leveraging technology, we are able to deliver value and convenience to our customers.

Diverse Revenue Streams

At Walmart, our diverse revenue streams play a pivotal role in our stability and growth. We have strategically built a business model that goes beyond traditional retail, allowing us to expand into various markets and industries. This approach not only strengthens our financials but also enhances our ability to provide value to our customers.

Hypermarkets: A One-Stop Shopping Experience

One of our key revenue streams comes from our hypermarkets, which are designed to offer a comprehensive one-stop shopping experience. These large-format stores combine the convenience of supermarkets with the extensive product range of department stores. With hypermarkets located in communities across the United States, we cater to diverse customer needs and provide a wide range of products under one roof.

Expansion Into New Markets

Expanding into new markets is another vital aspect of our revenue diversification strategy. As part of our growth plan, we continually evaluate opportunities to enter new regions and countries, allowing us to tap into different consumer markets and gain market share. This expansion enables us to reach more customers, increase our revenue streams, and strengthen our position as a global retail leader.

Venturing Into Healthcare Services

An exciting development in our revenue diversification efforts is our entry into the healthcare industry. We recognize the growing importance of providing accessible and affordable healthcare services to our customers. By collaborating with healthcare providers, we aim to offer a range of services, including screenings, consultations, and basic healthcare products, in select Walmart locations. This expansion into healthcare not only broadens our revenue streams but also demonstrates our commitment to improving the well-being of our customers.

Diversifying for Sustained Growth

Through our diversified revenue streams, including hypermarkets, expansion into new markets, and entry into healthcare services, we ensure our business remains resilient and adaptable. By continuously exploring new opportunities and evolving alongside our customers’ needs, we position ourselves to thrive in a rapidly changing retail landscape.

Walmart’s Weaknesses

While Walmart is a dominant force in the retail industry, it is not without its weaknesses. It is crucial for the company to address these areas of concern to ensure sustained growth and success.

Employee Treatment

One area where Walmart has faced criticism is in its treatment of employees. The company has been the subject of numerous complaints regarding low wages, inadequate benefits, and challenging working conditions. This has resulted in high turnover rates and negatively impacted customer service.

Large Span of Control

Another challenge for Walmart is its large size and span of control. With thousands of stores and numerous departments, it can be difficult to maintain effective communication and coordination. Decisions and policies implemented at the corporate level might not always reach every employee, leading to inconsistencies and inefficiencies.

Thin Profit Margins

Operating with thin profit margins is a significant weakness for Walmart. The company is known for its competitive pricing, which often requires it to sell products at lower prices compared to competitors. This leaves Walmart with less room for profit and can limit investments in areas such as employee benefits and infrastructure improvements.

“Addressing these weaknesses is crucial for Walmart to maintain its market leadership and continue to provide value to its customers.”

As the retail landscape continues to evolve, it is essential for Walmart to address these weaknesses effectively. By improving employee treatment, streamlining its large span of control, and finding ways to increase profit margins, Walmart can enhance its overall performance and maintain its position as a retail giant.

Opportunities for Walmart

At Walmart, we see several exciting opportunities that can contribute to our continued growth and development. By leveraging these opportunities, we can strengthen our position in the market and enhance our customer offerings.

1. Global Expansion

One significant opportunity for Walmart is to expand into new markets around the globe. With our strong brand recognition and extensive resources, we have the potential to enter untapped regions and reach new customer bases. By tailoring our strategies to local preferences and needs, we can establish a global presence and drive further growth.

2. Strategic Alliances

We also recognize the value of forming strategic alliances with other retailers. Partnering with like-minded companies allows us to access new markets, share resources, and leverage our strengths collectively. By joining forces, we can expand our reach, improve operational efficiency, and offer customers an even wider range of products and services.

3. E-commerce Growth

The rapid growth of e-commerce presents another opportunity for Walmart. By further investing in our online sales channels and digital capabilities, we can capture a larger share of the expanding online market. Enhancing our website, improving the user experience, and implementing innovative fulfillment options will enable us to meet the evolving demands of our customers and drive e-commerce growth.

Opportunities for Walmart Key Actions
Global Expansion 1. Identify viable markets for expansion
2. Tailor strategies to local preferences
3. Establish a strong local presence
Strategic Alliances 1. Identify potential partners with complementary strengths
2. Develop collaborative initiatives for mutual benefit
3. Share resources and expertise
E-commerce Growth 1. Invest in website enhancements and user experience
2. Expand product range and fulfillment options
3. Optimize digital marketing strategies

By capitalizing on these opportunities, Walmart can continue to deliver value to our customers, strengthen our competitive position, and drive sustainable long-term growth.

Threats to Walmart

As a leading player in the retail industry, Walmart faces several threats that impact its business. These threats include intense competition, political and legal issues, and economic uncertainties.

Competition

Walmart operates in a highly competitive landscape, facing both online and offline competitors. Online retail giants like Amazon pose a significant threat, offering convenience and a wide range of products. Traditional brick-and-mortar retailers also compete with Walmart, striving to attract price-conscious shoppers.

Political and Legal Issues

Walmart operates in a complex regulatory environment, facing various political and legal challenges. Government regulations regarding labor practices, minimum wage, and employee benefits can impact the company’s operations and profitability. Additionally, Walmart has faced criticism and legal actions regarding issues such as workplace discrimination and environmental sustainability.

Economic Uncertainties

Like any business, Walmart is vulnerable to economic uncertainties that affect consumer spending patterns. Economic downturns or recessions can lead to decreased consumer confidence and reduced purchasing power, impacting the company’s revenue and profitability. Factors such as inflation, unemployment rates, and changes in consumer behavior can all pose challenges to Walmart’s financial performance.

Despite these threats, Walmart has displayed resilience and adaptability, continuously evolving to stay competitive in the dynamic retail industry.

In the face of these challenges, Walmart remains committed to finding innovative solutions and strategies to mitigate risks and sustain its market position. By focusing on its strengths, such as strong brand recognition, efficient supply chain management, and diverse revenue streams, Walmart can effectively navigate the threats it faces.

Threats to Walmart Impact
Intense competition from online and offline retailers Pressure on market share and pricing strategies
Political and legal issues Increased regulatory compliance costs and reputational risks
Economic uncertainties Potential decline in consumer spending and lower profitability

It is crucial for Walmart to stay vigilant and proactive in addressing these threats while leveraging its competitive advantages to drive growth and maintain its position as a retail leader.

Market Leadership

When it comes to market leadership, no retailer can surpass Walmart. With its massive revenue and dominant market share, Walmart has firmly established itself as the largest retailer in the world. In fact, the company generates billions of dollars in revenue annually, solidifying its position as an industry leader. This market leadership is a testament to Walmart’s unwavering commitment to customer satisfaction and its ability to deliver high-quality products at competitive prices.

One of the key factors contributing to Walmart’s market leadership is its extensive customer base. The company has successfully built a loyal following of customers who appreciate its wide range of offerings, convenience, and affordable prices. Walmart’s commitment to serving its customer base drives its continuous growth and success in the retail industry.

walmart market leadership

Revenue and Market Share

Walmart’s remarkable revenue and market share speak volumes about its market leadership. The company’s revenue is a reflection of its ability to generate substantial sales and consistently meet the needs and preferences of its customers. This financial success translates into a significant market share, allowing Walmart to maintain its competitive edge over other retailers.

Walmart’s market leadership also enables it to exert a strong influence on the retail industry as a whole. The company’s size and reach give it the power to shape market trends and influence consumer behavior. Through its innovative strategies and sustained growth, Walmart continues to be a driving force in the retail landscape.

Supply Chain Efficiency

At Walmart, our supply chain efficiency plays a pivotal role in our success as a retail giant. We have implemented advanced inventory management systems, cutting-edge technology, and strategic logistics to ensure our products are readily available both in our stores and online.

“Our supply chain efficiency significantly contributes to reducing costs and enhancing customer satisfaction. By streamlining our inventory management processes, we can optimize product availability and minimize stockouts, enabling us to meet the needs of our customers effectively.”

We understand the importance of having the right products in the right place at the right time. Through our advanced inventory management systems, we can accurately track stock levels, forecast demand, and efficiently replenish our shelves. This ensures that our customers can always find what they need when they visit our stores or browse our online platform.

We also leverage technology to enhance our supply chain efficiency. Utilizing data analytics, artificial intelligence, and automation, we gain valuable insights into consumer behavior and market trends. This enables us to make informed decisions regarding inventory allocation, optimal product assortment, and effective pricing strategies.

In addition to our inventory management systems and technology-driven approach, our logistics operations play a crucial role in maintaining our supply chain efficiency. We have built strong relationships with our suppliers and transportation partners, allowing us to streamline the movement of goods and ensure timely deliveries.

The Benefits of our Supply Chain Efficiency

Our dedication to supply chain efficiency brings a multitude of benefits to both our company and our customers:

  • Reduced Costs: By optimizing our inventory management and logistics processes, we can minimize holding costs, transportation expenses, and the risk of overstocking. This allows us to offer competitive pricing and pass on cost savings to our customers.
  • Improved Customer Satisfaction: Our efficient supply chain ensures that customers find the products they need, resulting in a positive shopping experience. By minimizing stockouts and ensuring consistent availability, we enhance customer loyalty and satisfaction.
  • Fast and Reliable Fulfillment: Through our effective logistics operations, we can quickly and reliably fulfill customer orders, whether they choose to shop in-store or online. This enables us to meet customer expectations and deliver products in a timely manner.

By continuously investing in our supply chain efficiency, we strive to uphold our commitment to providing our customers with quality products, exceptional service, and unbeatable value.

E-commerce Growth

At Walmart, we have witnessed impressive e-commerce growth in recent years. In response to the changing retail landscape, we have made significant investments in digital transformation to enhance our online presence and compete effectively with other e-commerce retailers.

Our commitment to digital innovation has yielded positive results, with online sales contributing significantly to our overall sales and profitability. By leveraging technology and embracing e-commerce, we have been able to offer our customers a convenient and seamless shopping experience.

“Our e-commerce growth has been driven by our focus on customer satisfaction and meeting their evolving needs in the digital age. We have worked diligently to create user-friendly websites and mobile apps, ensuring that our customers have access to our wide range of products anytime, anywhere.”

Navigating the digital landscape can be challenging, but our relentless pursuit of excellence has positioned us as a leader in online retail. Through robust online marketing strategies and personalized recommendations, we have been able to engage and retain our customer base, fostering long-term loyalty.

Benefits of Digital Transformation

The digital transformation of our e-commerce operations has allowed us to realize numerous benefits:

  • Expanded customer reach: Our online platform enables us to serve customers across the United States, reaching areas where physical stores might not be accessible. This expanded reach has opened up new opportunities for growth and increased market penetration.
  • Personalized shopping experiences: Through data analytics and artificial intelligence, we can analyze customer preferences and offer personalized product recommendations. This tailored approach enhances customer satisfaction and increases the likelihood of repeat purchases.
  • Convenient and flexible shopping: With the rise of e-commerce, customers are seeking convenience and flexibility. Our online sales channels provide customers with the freedom to shop at their convenience, whether at home or on the go.
  • Improved inventory management: Digital transformation has enabled us to implement advanced inventory management systems. This accuracy and efficiency in tracking inventory levels allow us to ensure product availability and minimize stockouts, leading to a seamless shopping experience for our customers.

Future Growth Opportunities

Looking ahead, we are excited about the future prospects of our e-commerce business. By continually adapting to changing consumer behavior and technological advancements, we aim to capitalize on the following growth opportunities:

  1. Further expansion of online sales: We will continue to invest in our e-commerce infrastructure, ensuring we have the capabilities to handle increasing demand and delivering exceptional customer experiences.
  2. Enhanced mobile experiences: Mobile devices have become a primary shopping tool for many consumers. We will optimize our mobile apps and website to offer seamless mobile experiences, driving higher conversion rates and customer engagement.
  3. Innovation through emerging technologies: We will explore emerging technologies, such as augmented reality and voice assistance, to create unique and immersive shopping experiences that delight our customers.
  4. Integration of physical and digital retail: We recognize the importance of a cohesive omnichannel strategy. By integrating our physical stores with our e-commerce operations, we aim to provide a seamless, personalized shopping journey for our customers.

As we continue to invest in our e-commerce growth, we remain committed to delivering value to our customers and maintaining our position as a retail leader in the digital era.

Growth Metrics Year E-commerce Sales (in billions) Percentage of Total Sales
2018 2018 4.1 2%
2019 2019 6.2 3%
2020 2020 10.3 4%

International Expansion

At Walmart, we have successfully expanded our operations internationally, bringing our retail expertise to new markets and establishing a global presence. Our international expansion has been a strategic move to tap into the vast opportunities available in different countries around the world.

To enter new markets, we have employed various market entry strategies that align with our goals and objectives. One of our strategies has been through acquisitions, where we acquire established local businesses and integrate them into our operations. This approach allows us to leverage the existing customer base and infrastructure of the acquired company to accelerate our growth.

In addition to acquisitions, we have also formed strategic partnerships with local companies in target markets. These partnerships help us navigate the complexities of operating in foreign environments and benefit from the expertise and market knowledge of our partners.

Through our international expansion efforts, we have been able to establish a global presence and further strengthen our brand. Our presence in multiple countries allows us to reach a broader customer base and cater to the diverse needs and preferences of consumers around the world.

The Benefits of International Expansion

Expanding globally has numerous benefits for Walmart. With our international operations, we are able to:

  • Tap into new markets and reach customers who may not have had access to our products and services before.
  • Diversify our revenue streams, reducing our reliance on any single market or region.
  • Enhance our brand recognition and reputation, establishing ourselves as a global retail leader.
  • Learn from different markets and cultures, enabling us to innovate and improve our operations.
  • Take advantage of economies of scale by leveraging our global supply chain and procurement capabilities.

Our international expansion has contributed significantly to our revenue and market share growth. By continuously evaluating and adapting our market entry strategies, we are well-positioned to seize new opportunities and drive our global presence even further.

walmart international expansion

Country Year of Entry Market Entry Strategy
Canada 1994 Acquisition of Woolco
Mexico 1991 Joint venture with Cifra
United Kingdom 1999 Acquisition of Asda
China 1996 Joint venture with Trust-Mart
Brazil 1995 Acquisition of Bompreco

Conclusion

In conclusion, Walmart possesses several key strengths that contribute to its status as a global retail leader. The company’s strong brand recognition, built on a reputation for competitive prices and convenience, has enabled it to build a loyal customer base and maintain market leadership. Additionally, Walmart’s efficient supply chain management, supported by advanced technologies and robust supplier relationships, allows for streamlined operations and cost-effective delivery of a diverse range of products.

However, it is important to recognize that Walmart also faces certain weaknesses and threats. The company has been subject to criticism regarding its treatment of employees, resulting in high turnover rates and potential customer service challenges. Furthermore, the intense competition within the retail industry poses a continuing threat to Walmart’s market position.

Despite these challenges, Walmart has identified numerous opportunities for growth and expansion. The company can leverage its global presence to explore new markets and establish strategic alliances, facilitating increased market share and diversified revenue streams. Additionally, Walmart’s investment in e-commerce initiatives positions it to capitalize on the growing trend of online shopping and reach an even wider customer base.

In summary, Walmart’s SWOT analysis underscores its overall strength and potential. By capitalizing on its strengths, addressing weaknesses, and seizing opportunities in an evolving retail landscape, Walmart is well-positioned to continue its market leadership and drive future success.

FAQ

What is a SWOT analysis?

A SWOT analysis is a strategic planning tool that evaluates an organization’s strengths, weaknesses, opportunities, and threats to identify areas for improvement and growth.

What are Walmart’s strengths?

Walmart’s strengths include strong brand recognition, efficient supply chain management, and diverse revenue streams.

How does Walmart prioritize customer service?

Walmart prioritizes customer service by offering convenience, low prices, and a wide variety of products to meet customer needs.

What is Walmart’s supply chain management strategy?

Walmart uses a centralized distribution system, advanced technology, and strong supplier relationships to ensure efficient inventory management and timely product delivery.

How does Walmart diversify its revenue streams?

Walmart diversifies its revenue streams through the operation of hypermarkets, expansion into other markets such as healthcare, and strategic partnerships.

What are Walmart’s weaknesses?

Walmart’s weaknesses include criticism for its treatment of employees, challenges posed by its size and span of control, and thin profit margins.

What opportunities does Walmart have for growth?

Walmart has opportunities for growth through global expansion, forming strategic alliances with other retailers, and capitalizing on the growth of e-commerce.

What threats does Walmart face?

Walmart faces threats from intense competition, political and legal issues, and economic uncertainties that can impact its business.

How does Walmart maintain market leadership?

Walmart maintains market leadership through its strong revenue and market share, as well as its large and loyal customer base.

What makes Walmart’s supply chain efficient?

Walmart’s supply chain efficiency is achieved through advanced inventory management systems, the use of technology, and effective logistics.

How has Walmart grown its e-commerce business?

Walmart has invested in digital transformation to enhance its online presence and compete with other e-commerce retailers, driving its e-commerce growth.

How has Walmart expanded internationally?

Walmart has expanded internationally through market entry strategies such as acquisitions and partnerships, establishing a global presence.

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